About WSSC

With a service area spanning nearly 1,000 square miles in Montgomery and Prince George’s counties, the men and women of WSSC (fondly known as #H2OPeople) work 24 hours a day, seven days a week to provide safe, reliable water to 1.8 million residents.

About WSSC

About WSSC Photo

The Journey

A journey is more than a destination. A journey is a choice. A choice sometimes born out of necessity, desire or fate, but a choice nonetheless.

At WSSC, we have made a choice to set out on a journey to world class. That might sound a bit pretentious or even cliché to some. Not to us. When it comes to delivering safe, clean water to 1.8 million residents in Montgomery and Prince George’s counties, we owe it to our customers to become a world-class water utility...

Message From the General Manager/CEO and Commission Chair

Chair Message

Leadership

Commissioners

Commissioners

Senior Leadership Team

Pictured below (L to R): Bryan Samuels, Stat Director; Towanda R. Livingston, Office of Supplier Diversity & Inclusion Director; James (J.C.) Langley, Production Director; Maxene Bardwell, CPA, CIA, Internal Audit Director; Chuck Brown, Communications and Community Relations Director; Seated – Jaclyn Vincent, Chief of Staff; Monica J. Johnson, Deputy General Manager for Strategic Partnerships; Carla A Reid, General Manager/CEO; Joe Mantua, Deputy General Manager for Operations; Thomas J. Street, Deputy General Manager for Administration; Amanda Stakem Conn, Esq., General Counsel; Joseph Beach, Chief Financial Officer; Seated – Crystal Knight-Lee, Customer Service Director; Gary Gumm, Chief Engineer; Laura Ruprecht, General Services Director; David Malone, Chief Procurement Officer; Damion Lampley, Utility Services Director; Todd Allen, Human Resources Director; Not Pictured: Vennard Wright, Chief Information Officer; Karyn Riley, Intergovernmental Relations Office Director; Sheila R. Finlayson, Esq., Corporate Secretary

Leadership

CONNECTION

Enhance Customer Experience and Community Engagement

According to the Department of Education, only eight percent of ninth-grade females intend to pursue a STEM (science, technology, engineering and math) career, as compared to 27 percent of their male counterparts. For a water utility led by a female engineer, WSSC has a plan in place to build the talent pipeline and encourage the next generation of young females to pursue STEM careers.

Connection

Enhance Customer Experience and Community Engagement

Connection

Innovation

Improve Infrastructure

We’re traveling the road to world class, and we need infrastructure that will go the distance with us as we head into our next century of service. That means pipes with a longer life span and the durability to prevent, or lessen, breaks.

Innovation

Improve Infrastructure

Innovation: Zinc Pipes

PHOTO: By switching to zinc-coated, V-Bio® encased ductile iron pipe, WSSC expects to put that pipe in the ground and not come back to replace it for 100 years or more.

Innovation

EXCELLENCE

Achieve Business Process Excellence and Maintain Financial Stability

Producing safe, clean drinking water for 1.8 million people while also properly treating wastewater requires energy — lots of energy. And that energy costs money. As one of Maryland’s largest energy consumers, WSSC consistently examines how we can be smarter and more efficient in our energy use.


EXCELLENCE

Achieve Business Process Excellence and Maintain Financial Stability

Inspiration

Inspiration

Inspire Employee Engagement

A single mom at 15, Markiesha House graduated from high school, but sacrificed a college education to raise her son, Manny. Her focus became providing for him and ensuring he did well in school. And one thing was certain—the college degree that eluded her would not elude Manny.

INSPIRATION

Inspire Employee Engagement

Inspiration

PHOTO: WSSC’s dynamic mother-son duo of Markiesha House and Manny Peart celebrate graduating from college one week apart from one another.

PROTECTION

Protect Our People, Infrastructure, Systems, and Resources

Since the introduction of AFO, WSSC has avoided 12 imminent failures and repaired well over 300 pieces of PCCP. The use of AFO in our large PCCP allows WSSC to deliver on our clean water mission while also fostering our commitment to protect the community we serve by using state-of-the-art technology in our infrastructure.


Protection

Protect Our People, Infrastructure, Systems, and Resources

Snapshot of Infrastructure

FY17 Approved Budget $1,426,680,000


Total Miles of Water Mains
5,742 total miles of pipe
Distribution System – 4,883 miles (less than 16-inch diameter pipe)
Transmission System – 859 miles (16-inch and greater diameter pipe)
Water Main Replacement
55 miles per year (under 16 inches)
6 miles per year (16 inches and greater)
Age of Water Mains
Over 50 years: 2,204 miles (38%)
25 – 50 years: 2,301 miles (40%)
Under 25 years: 1,237 miles (22%)
Water Main Replacement Cost
$1.6 million/mile (small diameter – under 16 inches)
SEWER
5,546 total miles of pipe
Over 50 years: 2,076 miles (37%)
25 – 50 years: 2,494 miles (45%)
Under 25 years: 976 miles (18%)
CAPITAL $690,298,000

Water Supply: $317,309,000
Sewage Disposal: $355,522,000
General Construction: $17,467,000

OPERATING $736,382,000

Sewer Operating: $396,782,000
Water Operating: $320,236,000
General Bond Debt Service: $19,364,000

MOVING AHEAD BY LOOKING BACK

At WSSC, we’ve always got an eye toward the future, seeking out the best approaches to ensure the water we deliver is safe, clean and reliable. It’s just one part of our journey to become THE world-class water utility.

But in 2018, we’ll be taking a look back. That’s because in 2018, WSSC will have achieved 100 years of service; 100 years of providing clean water to our customers with zero water quality violations.

And that’s something worth celebrating!

Our theme: A Century of Serving Our Community reflects our 100-year commitment to our customers and stakeholders. After all, we wouldn’t be here if it weren’t for them.

To show our appreciation, our celebration will include community events, a history book, and an Internet microsite that will keep visitors up to date on everything Centennial, all year long.

Throughout the celebration, we’ll be highlighting our past and future, as well as the value of water and our contributions to the water industry. More than a history lesson, our year-long celebration will educate and inform through hands-on events and activities about the work we do and how everyone plays a role in ensuring safe, clean and reliable water.

Because in looking back, we learn what got us here. And that will prepare us to be THE world-class water utility, where excellent products and services are always on tap.