EMERGENCY CUSTOMER ALERT NOTIFICATION



Attention: Customer Service Center closed:
Friday, June 28, noon to Tuesday, July 2, 8:00 am

Customers should plan ahead for business needs

WSSC prepares to launch new billing system this weekend - en Español

June 28, 2019 | Alert

OFFICE OF COMMUNICATIONS AND COMMUNITY RELATIONS
FOR IMMEDIATE RELEASE

Laurel, Md. – June 28, 2019 – WSSC is improving and modernizing the way we approach customer service with a bill that is easier to understand and a new, modern and simplified rate structure. To implement the enhancements, we are launching a new billing system that will require the closure of our Customer Service Center for normal business operations starting at noon on Friday, June 28 through Monday, July 1. There will be no Customer Service Center agents available by phone or email during this time, as WSSC staff will be preparing and transition to the new system. We will resume taking calls on Tuesday, July 2 at 8:00 am .

During this transition, customers should know that WSSC will suspend water service shutoffs.

For water/sewer emergencies only, please email emergencycallcenter@wsscwater.com or call 301-206-4002.

What's Not Available?

What's My Alternative? (see Pay My Bill)

What's Available?

With the exception of the Customer Service Center agents and Cashier window, WSSC will be open and operating regular business hours.

What May Not Be Available?

Check the WSSC website, Twitter (@WSSCWaterNews) and Facebook for updates throughout the weekend.

We apologize for the inconvenience and thank you for your patience.

Thank you for being a valued customer.